Shipping , Returns and Privacy Policies

Shipping

We can ship to virtually any address in the US.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We use UPS for shipping.

UPS picks up packages every work day.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping to Canada: Buyer will be responsible for all duties and taxes on their end. See below: 

Canadian Shipping
1) There should be no duty as it is made in USA.
2) You will pay the 5% GST tax.
3) If you choose USPS Priority there are no brokerage fees.
4) UPS brokerage fees will range from $42.00 to $49.00 Canadian if you use Standard. If you choose Express there are no brokerage charges.
5) You can clear the package your self to save brokerage fees.
6) The least expensive shipping option is to choose UPS Standard and then clear the package yourself.

 

Below is an article gathered from the web. We did not write it so do your due diligence.

UPS SHIPPING TO CANADA | BROKERAGE FEES

This page will explain the brokerage fees, bond fees and C.O.D. fees charged by UPS and what you can do to avoid them.

Just recently we received this tip from one of our Canadian customers. Go to TheFinalCost to compare fees via UPS and USPS.

Brokerage Fees consist of numerous fees, but the fees listed below (Entry Prep Fees and Bond Fees) are the ones most likely to be applied to your disc golf order over and above our shipping charges. (Note that US Postal Service does not have to charge you Brokerage Fees.)

Entry Preparation Fees: fees charged by UPS to take your package(s) through customs. These fees are on packages shipped STANDARD (Ground) to Canada. If you use UPS Express or Expedited, there are no entry prep fees. These fees are charged by UPS to take your package(s) through Customs. If you can take the package through Customs yourself, you can avoid this fee.
To avoid the Entry Preparation Fees, you can take your package(s) through Customs yourself. You will have to go to the port's UPS Customs Warehouse nearest you, pick up the paperwork on the box, take it through Customs, then return to the warehouse to get your package(s). Call UPS at 1-800- PICK-UPS after you receive a Quantum View email from UPS with your tracking number. Tell them you would like to clear the package(s) through Customs yourself. Have the tracking number handy. They will give you further instructions.

Location of UPS Customs Warehouses: Vancouver, Calgary, Winnipeg, Toronto, Ottawa, Fort Erie, Windsor and Hamilton.

Rates for Entry Preparation Fees are based on the value of the shipment and do not include applicable duties or taxes which are also your responsibility. All rates are in Canadian funds.

Value of Shipment

UPS Standard (Ground)
Entry Preparation Fees

UPS Express and Expedited
Entry Preparation Fees

$0 - $20

FREE

FREE

$20.01 - $40

$7.00

FREE

$40.01 - 100

$19.45

FREE

$100.01 - $200

$29.00

FREE

$200.01 - $350

$42.95

FREE

$350.01 - $500

$48.25

FREE

Bond Fees: fees charged by UPS to collect the duty and taxes which are the responsibility of the customer. Customers are responsible for payment of duties (fees imposed by Customs based on the value of your shipment) and taxes (imposed by the Canadian government).
UPS must post a bond to allow shipments to be released in advance of payment of duties and taxes to the Canada Border Services Agency (CBSA).
If UPS has to pay the duties and taxes for you, a fee of 2.7% of the total of these or a minimum of $5.85 will be charged. If you pre-pay the duty and taxes, there are no bond fees. You can pay duty and taxes before your shipment arrives to avoid the bond fees and/or C.O.D. fees.
To avoid bond fees, pre-pay the duties and taxes owed on your shipment. To do this, call 1-800-PICK-UPS as soon as you receive a Quantum View email from UPS that your shipment is on its way, give them the tracking number and tell them you want to pay the duties and taxes ahead of delivery by credit card or Electronic Funds Transfer (EFT) plans.

C.O.D.: fees charged by UPS to collect the duties and taxes from you at the time of delivery.

If UPS delivers your order to you and if you have not prepaid the duties and taxes, you will be charged a $4.25 C.O.D. charge on top of the duty and taxes and brokerage fees.
To avoid C.O.D. charges, pre-pay the duties and taxes owed on your shipment. To do this, call 1-800-PICK-UPS as soon as you receive a Quantum View email from UPS that your shipment is on its way, give them the tracking number and tell them you want to pay the brokerage fees, duties and taxes ahead of delivery with your credit card or Electronic Funds Transfer (EFT) plans.

 Steps to avoid paying UPS brokerage fees if you want to clear it yourself:

Instructions:
1. Do NOT agree to UPS acting as your broker. Not through email or when they’re at your door. Just say no and do NOT accept your package.

2. Email or call UPS and say you are going to self clear your item. Ask them to email you the necessary documents.

3. Bring those documents to your nearest Canada Border Services Agency (must be Inland offices)

4. Pay your actual taxes and get your stamped forms back along with the B-15 form they provide.

5. Email the forms back to UPS to prove you paid your owing taxes.

6. Wait for your package to arrive free of charge.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item. If the package was opened the  buyer shall pay return shipping costs plus a 10% return fee.

If the item was assembled the buyer may incur a 25% fee as the unit cannot be sold as new.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Privacy Policy

We collect only your order information for our use and do not sell or give out information to third parties.